Quality Recipe

The permanent inspection in the production process, with the purpose of keeping total quality is another factor that contributes to the expectation of success concerning the process of continuous improvement. Apart from Usiminas’ inspection-free certificate, which was got in 1996, Emalto was the only company in Minas Gerais state to be awarded Voith Siemens’ quality performance and delivery time certificate with an “excellent” grade in 2002.

EMALTO received Samarco Excellence award in 2008 as a recognition of the excellence of its performance during the Third Pelletizing project. Vision

EMALTO would like to be recognized as one of the fifth best companies of the metallic structure, boiler shop, machining and industrial equipment segment in Brazil by 2016. Mission

Work with safety and profitability, with social and environmental responsibility, supplying products and services suitable to its clients’ needs in the activities of steel industrialization. Integrated Quality Management Policy

EMALTO is engaged in meeting the needs of its target public, according to the guidelines below:

- External Clients: Meet their requirements and needs is priority for EMALTO.

- Owner Partners: Make profits to suitably remunerate the capital invested by the owner partners.

- Collaborators: Meet internal clients’ needs and continuously promote human being growth.

- Suppliers: Develop mutual relations in order to increase both sides capacity to add value.

- Community: Contribute to the social development of the region where EMALTO is implanted.

It is EMALTO’s permanent engagement to promote the continuous improvement of processes, products and services and meet the requirements of quality management, environment, safety/occupational health and social responsibility standards

Organizational Objectives

Aiming at reaching the status defined in its Vision and the objectives of its Policy, EMALTO sets up organizational objectives which are divided, at each organizational level, into goals that show how much and when the objectives proposed are meant to be achieved.

Performance indices are used to monitor processes, products and service efficiency and effectiveness.

Goals and objectives management is regularly carried out through managerial meetings between the person in charge and their advisors.

Action plans are implemented to make up for deviations found between achieved and planned results.

The organizational objectives and results achieved that are monitored through performance indices are widely disclosed to our collaborators.. Details on organizational objectives, goals and performance indices are found in PG 00 041 and PG 00 043 documents, on SIG (Management Integrated System), SGI (Industrial Management System) and SIGA (Administrative Management System) computerized systems and are compiled on internal web on the address: Qualid (emaltont4) (Q:).

Our Philosophy

We focus our philosophy on the continuous search for Total Quality. We point out that people are the base of our success.

To meet people’s needs it is necessary to develop inside the organization the skills to use methods, techniques and tools so as to improve their results. Improvements are carried out taking into consideration the following aspects that make up the concept of Total Quality:

- Intrinsic Quality: This dimension refers to the immediate perception that the client has of the product/service, such as: ease of use, aesthetics, durability… in other words, features that add value to this product/service.

- Cost: The cost dimension is equivalent to the operational cost to design the product or manufacture the good. For example: sales cost, purchases, raw material, human resources, equipment, maintenance, etc.

- Delivery/Service: This item refers to the capacity to deliver/ provide in the right place, in the right moment and with the right quality the product or services.

- Safety: This item means to ensure people/employee and product users’ physical integrity.

- Moral: Moral is equivalent to the level of satisfaction of the group of people that constitute the organization.

The picture by the side presents one of the ways to visualize these dimensions as a house (Quality, Cost, Delivery and Safety are the pillars, whereas Moral is the base or groundwork). These elements have to be balanced to provide clients with satisfaction and consequently achieve the organization’s greatest objective: survive and thrive.